Returns & Exchanges
At Àerre, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day window for returns and exchanges. If our products do not meet your expectations, we provide a seamless process to ensure your peace of mind.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label and a return authorization form to include in your package.
Pack and Ship
Securely pack your items in their original packaging and drop the parcel off at any authorized carrier location.
Receive Refund or Credit
After our team inspects the returned items, your refund will be processed to your original payment method or sent as store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing