Frequently Asked Questions
Everything you need to know about your beauty journey with Àerre.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for faster delivery.
Are Àerre products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and formulated without any animal-derived ingredients.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund or exchange, provided the item is in its original condition.
Can I track my shipment?
Once your order has been dispatched, you will receive an email notification containing a tracking link so you can follow your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' options like Afterpay and Klarna.
Are your beauty products safe for sensitive skin?
Our formulations prioritize clean, high-quality ingredients. However, we always recommend checking the full ingredient list on the product page and performing a patch test before full application.